Why am I unable to call another party to form a 3-way call when the original call is an outbound call?
In general, the BuddyTalk BT110 supports the following set-based call features Note 1:
- Call hold
- Call waiting
- Blind and Consulted Call Transfer
- Three-Way Calling
First thing you can do is to log in to the BT110 web GUI to check if the 3-way calling set-based call feature is enabled.
If you have the 3-way calling call feature enabled, and can call another number to make a 3-way call for inbound calls but cannot make a 3-way call for outbound calls, then, it is possible that your VoIP phone account has a default setting of only allowing one outbound call at a time. You may contact your VoIP service provider to change the default setting to allow 2 outbound calls to form 3-way calls.
If you are using a Callcentric PROMO SIP/Telephony account, the default may be set to allow one outbound call only. You may want to visit My Callcentric Account Portal to enable multiple simultaneous outbound calls:
Note 1: The BT110 set-based call features are enabled in software version v18.104.22.168 and above.