Which set-based call features are supported when using Callcentric VoIP services?
In general, the BuddyTalk BT110 supports the following set-based call features Note 1:
- Call hold
- Call waiting
- Blind and Consulted Call Transfer
- Three-Way Calling
When Callcentric is your VoIP service provider, the call transfer features are provided through a server IVR-based mechanism. Consequently, the set-based Call Transfer features are (and need to be) disabled on the BT110 device. The other set-based call features, namely call hold, call waiting, and three-way calling, are still enabled and available for use.
The default configurations of BT110 devices purchased with Callcentric promo codes are set accordingly (i.e., call hold, call waiting, and three-way calling are enabled, both blind and consulted call transfers are disabled). If and when you change to different VoIP service providers, you may change these default set-based call feature settings via the BT110 device web GUI.
Note 1: The BT110 set-based call features are enabled in software version v220.127.116.11 and above.