Controlling feature Calls with BT120 Tablet Controller and Mobile ApP

Alexa built-in

BT120 Tablet Controller and Mobile App

The BT120 Tablet Controller and Mobile App share the same features and functionality as those of the BT110, These common features and functionality include the following: 

  1. Place and manage calls through the context-sensitive GUI.
  2. Record/maintain Call History and use Call History to make calls.
  3. Manage Contacts and support Contacts-based calling.
  4. Display the current device call state.
  5. Manage the BuddyTalk device:
    • Control speaker volume
    • Turn on/off muting for Alexa interactions
    • Setup start-of-request/end-of-request sounds

See the BT110 Tablet Controller and Mobile App for details. 

In addition, as BT120 supports Set-Based Call Features, the BT120 Tablet Controller and Mobile App expand the existing GUI pages or add additional GUI pages to provide users convenient management of the various set-based call features including:

  • Call hold
  • Call waiting
  • Blind and Consulted Call Transfer 
  • Three-Way Calling

The BuddyTalk Tablet Controller

 

Setting up the BuddyTalk Tablet Controller

See Setting up BuddyTalk Tablet Controller for the Tablet Controller setup instructions.

Note that after the Tablet Controller has been successfully set up and if the BuddyTalk device has completed its Alexa and SIP registration/authorization requirements, the Cloud icon and the Device icon at the upper right corner of all pages should turn green after several seconds.  

The Cloud icon

  • Green Cloud icon, indicating that the BT120 device has successfully completed ACM and SIP registration .
  • Red Cloud icon, indicating that the BT120 device has either failed ACM registration or SIP registration

The Device icon

  • Green Device icon, indicating that the Tablet Controller has successfully connected to the BuddyTalk device .
  • Red Device icon, indicating that the Tablet Controller has not connected to the BuddyTalk device yet

Expanded and Additional Pages for Call Feature Control

In addition to the BT110 Tablet Controller call pages, the BT120 Tablet Controller has the following expanded or additional pages for Call Feature Control.

The Active Call page.  On the Active Call page, in addition to having the Dialpad icon for dialing DTMF digits during the call, a Hold icon is added to the page to allow easy activation of the Call Hold feature.

1st Call on Hold page.  This page appears after the user taps the Hold icon to hold the first call. It allows the user to enter the 2nd callee’s phone number from the Dialpad, the Call History, or the Contacts, and can choose the 2nd call Options between Blind Call Transfer, Resume to the First Call, and Establishing the 2nd Call.

Call Options for Active and Held Calls. This page displays the call states of the two calls.  Additional, three call options are available:  

  1. Switch to swap the state of the two calls
  2. Merge to form a three-way conferencing
  3. Transfer for a Consulted Call Transfer

In addition to these call options, the user can tap the DialPad icon to play DTMF digits to the active call.

Three-Way Conferencing page. This page is entered when the user chooses to have a 3-way conference call. It displays a three-way conferencing status, and allows the user to end the conference call.

Call Status after Call Switch.  This page displays the call status after the user tap the Switch icon call option.

The BuddyTalk Mobile App

 

 

Setting up BuddyTalk Mobile App

See Setting up BuddyTalk Mobile App for the Mobile App setup instructions.

Note that after the Mobile App has been successfully set up and if the BuddyTalk device has completed its Alexa and SIP registration/authorization requirements, the Cloud icon and the Device icon at the upper right corner of all pages should turn green after several seconds.  

The Cloud icon

  • Green Cloud icon, indicating that the BT120 device has successfully completed ACM and SIP registration .
  • Red Cloud icon, indicating that the BT120 device has either failed ACM registration or SIP registration

The Device icon

  • Green Device icon, indicating that the BuddyTalk Mobile App has successfully connected to the BuddyTalk device .
  • Red Device icon, indicating that the BuddyTalk Mobile App has not connected to the BuddyTalk device yet

Expanded and Additional Pages for Call Feature Control

In addition to the BT110 Mobile App call pages, the BT120 Mobile App has the following expanded or additional pages for Call Feature Control.

The Active Call page.  On the Active Call page, in addition to having the Dialpad icon (for dialing DTMF digits during the call) and the Hangup icon, a Hold icon is added to the page to allow easy activation of the Call Hold feature.

1st Call on Hold page.  This page appears after the user taps the Hold icon to hold the first call. It allows the user to enter the 2nd callee’s phone number from the Dialpad, the Call History, or the Contacts. After entering the 2nd call information, the user can choose more options for the 2nd call by tapping the More Options icon.

2nd Call Options page.  This page appears after user tap the More Options icon.  It allows the user to choose between Blind Call Transfer and Establishing 2nd Call.  If the user chooses Blind Call Transfer, then the user will leave the call, and the call will be established between the 1st Callee and the 2nd Callee.

One Call Active and one Call on Hold.  After the user chooses Establishing the 2nd Call, the page shows the status of the 2 calls (one on HOLD and one ACTIVE), and allows the user to see additional call feature options by clicking the More Option icon.

Call Options for Active and Held Calls. Three call options appear after the user tap the More Options icon:  

  1. Switch to swap the state of the two calls
  2. Merge to form a three-way conferencing
  3. Transfer for a Consulted Call Transfer

Three-Way Conferencing page. This page displays a three-way conferencing status, and allows the user to end the conference call.

Call Status after Call Switch.  This page displays the call status after the user tap the Switch icon call option.